SHIPPING POLICY
At Verandah Candle Company, every candle is crafted with care and intention — and we want that same attention to detail to extend to your delivery experience.
Processing Time
Please allow 2–3 business days for processing before your candle begins its journey to you.
Shipping Rates & Delivery Time
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We currently ship within the United States.
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Standard shipping (3–7 business days): Calculated at checkout.
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Free shipping on all orders over $50!
Once shipped, you’ll receive a tracking number via email so you can follow your candle’s adventure home.
Shipping Locations
At this time, we only ship domestically within the U.S. We hope to expand our reach soon — sign up for our newsletter to be the first to know!
Packaging
Your candle will arrive thoughtfully packaged in eco-friendly materials that protect your purchase and reflect our love of nature and sustainability.
Delays & Issues
While we strive to ship on time, unexpected delays in transport may occur due to weather or carrier issues. If your package hasn’t made it to you within 10 business days of shipping, don’t worry — just reach out to us at laurie@verandahcandlecompany.com and we’ll happily look into it for you.
RETURN POLICY
We want you to love your candle as much as we loved making it. If something’s not quite right, we’re here to help. In the event you are not completely satisfied with your candle purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date and in new (unburned) condition.
Return Process
To initiate a return reach out to us at laurie@verandahcandlecompany.com and we’ll send you instructions on how to ship the item back. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. After receiving your return in new condition, we will process your return or exchange. Please allow up to ten (10) business days from the day we receive your return for it to be processed. Once your return has been processed, a confirmation email will be sent to you.
Damaged or Incorrect Items
At Verandah Candle Company, we strive for perfection and 100% customer satisfaction. If something’s off, don’t hesitate to reach out — we’ll do our best to make it right. If your candle arrives damaged or you received the wrong item, please email us at laurie@verandahcandlecompany.com within 7 days of delivery. Include your order number and a quick photo — we’ll make it right as quickly as possible.
PAYMENT METHOD
COMING SOON
WHOLESALE INQUIRIES
We love partnering with boutiques, wellness shops, and kindred brands who share our passion for nature-inspired goods and sustainable living.
If you're interested in carrying Verandah Candle Company products in your store, we’d be delighted to connect. Each candle is hand-poured with care, using premium ingredients and eco-friendly packaging — perfect for creating an atmosphere of warmth and meaning.
We offer competitive wholesale pricing, low minimums, and a personalized experience from start to finish.
Let’s create something beautiful together! Find us on Faire at: https://verandahcandlecompanyllc.faire.com